Quality Assurance
Quality Program
CoolSmart Medical Logistics’s Quality Assurance Team sets the highest standards and monitors all aspects of the organization.
GDP Guidelines
GDP guidelines ensure that products are consistently stored, transported, and handled as required by the product label claim.
Leading Technology
Advanced IT systems have been designed to support QA process and ensure the integrity and on-time delivery.
Quality Programs Ensure Consistency and Adherence to Global Operating Procedures
QA & Client Advocate Teams
Our Quality Assurance Team monitors weather conditions, global events, and sets contingency plans to make sure shipments arrive to their destination on time and intact.
KPI Quality Metrics & Reports
Key Performance Indicators (KPIs) are used to measure operations, air and ground service partner performance and supply chain efficiency and effectiveness.
Vendor Management
Vendor management program ensures vendor compliance, quality, GDP and consistent service standards. HLM performs formal qualification of vendors via SLA agreements and physical audits.
GDP Guidelines Ensure That Products are Handled as Required by Product Label Claim
CoolSmart Medical Logistics’s processes follow GDP guidelines to ensure that products are consistently stored, transported, and handled under suitable conditions as required by the marketing authorization or product specifications during all aspects of the distribution process. GDP guidelines cover:
- Quality Management
- Operations
- Personnel
- Complaints
- Premises, Equipment, and Vehicles
- Contracts
- Self-Inspections
- Documentation
- Transport
